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Frequently Asked Questions
Quick answers to common questions
How do I get started with Sidian?
Getting started is easy! Simply sign up for an account, download the Sidian IDE, and follow our quick start guide. You'll be coding with AI assistance in minutes.
What's the difference between Free, Pro, and Enterprise tiers?
Free tier includes basic AI features with standard response times. Pro tier offers enhanced AI capabilities, faster response times (24h SLA), and priority support. Enterprise tier provides the fastest support (4h SLA), dedicated resources, and custom integrations.
How long does it take to get a response to my support ticket?
Response times depend on your subscription tier: Free users can expect a response within 48 hours, Pro users within 24 hours, and Enterprise users within 4 hours.
Can I attach files to my support ticket?
Yes! You can attach screenshots, logs, and other files (up to 10MB) to help us better understand and resolve your issue. Supported formats include JPG, PNG, GIF, PDF, TXT, DOC, and DOCX.
How do I check the status of my support ticket?
You can view all your support tickets and their current status by visiting the "My Tickets" page. You'll also receive email notifications when there are updates to your tickets.
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